Services Offered

  • Open Architecture Recordkeeping
  • TPA/Administration
  • Bundled or Unbundled
  • Live US Based Customer Service-Call Support
  • Matrix, Fidelity and Mid Atlantic trading platforms

Plan Administration

  • Plan design and consulting
  • Plan Document preparation and restatement
  • Annual Compliance testing
  • 5500 Preparation and filing
  • Form 5500 independent audit support
  • Distribution and Loan processing
  • Eligibility assistance
  • Participant SPD and Annual notices
  • Trust accounting
  • RMD monitoring and processing
  • HCE/Key employee identification/monitoring
  • DOL/IRS audit support


  • 24/7 online account access for the Plan Sponsor and Employees
  • Online services include: fund transfers, planning tools, fund information and education
  • Multiple custodial trading platforms available
  • Secure online contribution submission portal
  • Online participant enrollment service
  • Plan sponsor and participant fee disclosures
  • Quarterly participant account statements (electronic or hard copy)
  • Process and manage participant loans and distribution requests
  • Self-Directed Brokerage accounts available
  • Privately held company stock
  • Live US based web support services
  • Serve as an independent recordkeeper for TPA firms

Robust Web Services

  • Online Plan Management
  • Full Online Participant Enrollment
  • Sponsor Web Portal
  • Participant Web Portal

Efficient Service

  • Email/Phone Response Time - within 24 hours
  • Contributions - same day processing for files received by 2pm CST
  • Distributions - 7-10 business days
  • Average tenure of our customer service representatives is over 10 years